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KMID : 1164420110060020127
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Health Communication
2011 Volume.6 No. 2 p.127 ~ p.132
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Patient Satisfaction According to the Doctor-Patient Position in Outpatient Clinic
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Kim Dae-Hyun
Lee Dong-Yeol
Seo Ran-Sug
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Abstract
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Background: Non-verbal proxemics between doctors and patient considered as important factors for medical
communication. The patient satisfaction level were campared between opposite doctor-patient positions with
barrier & side position without barrier.
Methods: The satisfaction level was measured with 5-point Likert scale between two types of outpatient clinics. One clinic was opposite position with barrier between doctor and patient, and the other clinic was side position without barrier between doctor and patient.
Results: A total of 138 patients complete the questionnaire between A type (opposite position with barrier) and B type (side position without barrier) clinic. Mean satisfaction value was 4.36±0.05 and 4.38±0.06 (p>0.05) between A and B type clinic. Mean value of environmental satisfaction was 4.15±0.06 and 4.24±0.04 (p<0.05). Sex, age, follow up length, total number of visit were not significantly associated with patient treatment satisfaction. Male, age (<60) were significantly associated with environmental satisfaction (p<0.05).
Conclusion: Patients’ satisfaction was similar between opposite and side doctor-patient position. Physician
should recognize and try to improve the verbal and nonverbal factors that affect patients’ satisfaction.
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KEYWORD
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Nonverbal communication, Patient satisfaction, Proxemics
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